This Refunds and Exchange Policy outlines the procedures and terms for requesting refunds and exchanges for products purchased from our clothing website (“Website”). By making a purchase on the Website, you agree to abide by the terms of this policy. Please read this policy carefully.

Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely happy with your product, you may request a return and refund under the following conditions:

  • The request is made within [number] days of receiving the product.
  • The product is unused, unworn, and in its original condition.
  • The product is accompanied by the original receipt or proof of purchase.
  • The product is not listed under the “Final Sale” category.

Exchange

If you wish to exchange a product for a different size, color, or style, you may do so under the following conditions:

  • The exchange request is made within 10 days of receiving the product.
  • The product is unused, unworn, and in its original condition.
  • The product is accompanied by the original receipt or proof of purchase.
  • The requested exchange item is of equal or lesser value than the original purchase.

How to Request a Refund or Exchange

To request a refund or exchange, please follow these steps:

  • Contact our customer service team through [email/phone] within the specified time frame.
  • Provide your order number, details of the product you wish to return or exchange, and the reason for the request.

Our customer service team will guide you through the return or exchange process and provide you with instructions for sending back the product.

Return Shipping

For refunds and exchanges, you are responsible for the cost of shipping the product back to us, unless the product is damaged or defective upon arrival. We recommend using a trackable shipping method to ensure your return is received by us.

Refund Process

Once we receive the returned product and verify that it meets the conditions outlined in this policy, we will process the refund within [number] days. The refund will be issued to the original payment method used for the purchase.

Exclusion

Certain products, such as items marked as “Final Sale,” are not eligible for return, exchange, or refund unless they are damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within 15 days of receiving the product. We will guide you through the process of returning the item and arranging for a replacement or refund.

Changes to Policy

We reserve the right to update or modify this Refunds and Exchange Policy at any time. Changes will be effective upon posting on the Website. Your continued use of the Website after changes signifies your acceptance of the updated policy.

If you have questions about this policy or need assistance with a refund or exchange, please contact us through the provided channels.

By making a purchase on our Website, you agree to the terms of this Refunds and Exchange Policy. If you do not agree with this policy, please refrain from making purchases on the Website.